Privacy Policy

1. Who we are

Mumbai Tuskers provides property advisory and enquiry services in Mumbai. In this policy, “we”, “us” and “our” refer to Mumbai Tuskers. This policy covers information we receive through mumbaituskers.com, our website assistant, direct communications and lead forms in our advertisements on Facebook, Instagram, Meta and other advertising platforms.

For privacy questions or requests, email hello@mumbaituskers.com.

2. Information we collect

Depending on how you contact us, we collect:

• Contact details: your name, phone number and email address.
• Property requirements: preferred location, project, property type, configuration or size, budget, buying timeline and additional requirements you choose to share.
• Enquiry and communication details: questions sent through our website assistant, messages, viewing requests and subsequent correspondence.
• Advertising lead details: information you submit in an advertising platform's lead form, including any answers to campaign questions and available campaign or lead-source information.
• Technical and usage information: IP address, browser and device information, pages visited, referral information and website interactions collected through hosting logs and advertising technologies.

The website assistant sends your name, phone number and the question associated with your callback request when you complete its lead capture. The contact form also records the submission time and IP address. Please do not include passwords, payment details or identity documents in an enquiry or chat message.

3. How we use information

• Respond to your enquiry and contact you about the property or service you requested.
• Prepare suitable property shortlists, provide available project information and coordinate consultations or private viewings.
• Manage leads, follow-ups and correspondence, and keep records of our interactions.
• Understand website and campaign performance, improve our services and detect spam or misuse.
• Meet applicable legal obligations and address disputes or privacy requests.

We may contact you by phone, email, SMS or WhatsApp using the details you provide, as appropriate to your request and permissions. If we send optional property updates or promotional messages, you can ask us to stop. We seek any additional consent required for a separate marketing purpose.

4. Meta and other advertising lead forms

When you submit a Mumbai Tuskers lead form on Facebook, Instagram or another advertising platform, the platform makes the information you submit available to us. We use that information to respond to the advertised offer or your property enquiry and to manage the related follow-up.

Leads may be handled by our authorised team and through email, customer relationship management (CRM) or lead-management service providers supporting this work. A request for information does not by itself authorise unrelated marketing or onward sale of your details. If we wish to use information for another purpose, we provide any notice and obtain any permission required.

The advertising platform also processes information under its own terms and privacy policy. You can read the Meta Privacy Policy to understand Meta's practices.

5. Cookies, preferences and advertising technologies

Our website uses the Meta Pixel. When it loads, it sends website activity, such as a page view, and associated browser or device information to Meta. Meta and its partners may use cookies or similar technologies to connect visits with activity on their services, measure advertising and help deliver relevant ads, subject to their settings and policies.

We also use your browser's local storage to remember your chosen website colour theme. This preference stays in your browser until you change it or clear the site's stored data.

You can block or delete cookies and site storage in your browser and manage advertising preferences through the relevant platform, including Meta Ad Preferences. Blocking storage or tracking can affect remembered preferences or advertising measurement. Submitting a property enquiry is separate from your browser and advertising privacy choices.

6. When information is shared

Information may be made available to:

• Our authorised team handling your enquiry, property advice and follow-up.
• Service providers supporting hosting, email delivery, lead management, communications and advertising measurement, for the relevant service purpose.
• Developers, sellers or property representatives where needed to address your requested property enquiry or arrange a viewing. We limit the information to what is relevant and provide notice or obtain permission where required.
• Authorities or professional advisers where disclosure is required by applicable law or reasonably necessary to address a dispute, protect rights or prevent misuse.

We do not sell your personal information. Advertising technology providers may receive the technical and activity information described above. Some service providers process information outside India; their processing is subject to applicable requirements and their service arrangements.

7. Retention and security

We keep enquiry information for as long as reasonably needed to respond to and follow up on your request, maintain relevant business records and meet applicable legal obligations. The period depends on the purpose of the information and whether a property enquiry remains active. You can ask us to delete information that is no longer needed, subject to any lawful retention requirement.

Enquiries are handled through business email and stored records with restricted access. We use reasonable safeguards appropriate to the information and our services. No website, email system or transmission method can guarantee complete security.

8. Your choices and privacy requests

You can choose not to submit an enquiry. If you do not provide the details needed for a callback or viewing, we may be unable to fulfil that request.

To request access to, correction of or deletion of your personal information, withdraw a permission, stop promotional messages or raise a privacy concern, email hello@mumbaituskers.com with the subject “Privacy request”. Include enough information to identify the relevant enquiry. We may ask for proportionate verification before releasing or changing records; please do not email identity documents unless we specifically request an appropriate verification method.

We handle requests in accordance with applicable law and explain any limits, such as information that must be retained. Withdrawing permission does not affect processing already carried out lawfully. Where applicable, you may also use the complaint or grievance routes available under data protection law.

9. Children's privacy

Our property advisory services and advertising lead forms are intended for adults aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and remove it as appropriate.

10. Other websites and platforms

Our website may link to developer websites, regulatory websites and advertising platforms. Those services have their own privacy practices. Review their policies before sharing information with them.

11. Policy updates

We may update this policy when our services or information practices change. The latest version will remain available on this page, with the revised date shown above. We provide additional notice or seek fresh consent where required for a material change.